Featured collection
Bracelets Collection
Necklaces collection
Each piece is crafted with timeless radiance.
Shine in every moment with jewelry that reflects you.
Luxury Packaging
Every Solvana piece is presented in an elegant keepsake box, crafted to elevate the unboxing moment and make every gift feel truly special.
FAQs
How can I track my order?
Once your order is shipped, you will receive an email containing your tracking number. You can follow your parcel in real time using that link. If you did not receive tracking details, our support team will assist you promptly.
When will my order be shipped?
In-stock items are usually dispatched within 2–4 business days. Made-to-order or personalised pieces may require 7–14 business days. You will receive an email as soon as your order is on its way.
Can I cancel my order?
If your order has not entered the shipping process, we can cancel it. Once dispatched, cancellations are not possible; however, you may start a return once the item is delivered.
Can I change my shipping address after placing an order?
Yes. If the order has not yet been shipped, we can update the address. Simply email us with your order number.
Do you ship worldwide?
Yes, we ship worldwide with no geographical restrictions, except for regions where shipping is not permitted.
How long does order processing take?
In-stock items are processed within 1–2 business days.
Personalised or made-to-order pieces may take 7–14 business days.
How long does delivery take?
Delivery generally takes 3–5 business days after dispatch.
During customs delays or peak periods, delivery may extend to 7–14 days.
Is shipping free?
Yes, Solvana Jewels provides free worldwide shipping on all orders.
Will I receive a tracking number?
Yes. You will receive a confirmation email containing your tracking number, courier name, and a direct tracking link once your order ships.
Do you ship within the UK?
Yes. Domestic UK delivery takes 7–14 working days after dispatch, depending on courier operations.
Do you ship internationally?
Yes. International deliveries typically take 7–14 business days depending on destination and customs conditions.
Are customs duties included?
Most duties and taxes are included.
In some regions, small local fees may apply and are the customer’s responsibility.
What should I do if my order is delayed?
Check your tracking link, verify your address details, and contact us at
support@solvanajewels.com if your parcel appears delayed.
What if my parcel is lost or damaged?
All shipments are insured until delivery.
If confirmed lost or damaged, we will provide a replacement or full refund.
How is my jewelry packaged?
Pieces arrive in protective Solvana packaging, within a discreet outer parcel.
Eco-friendly materials are used whenever possible.
Can I change my shipping address after ordering?
Address changes are only possible before dispatch.
Contact us immediately at support@solvanajewels.com.
Do you ship to P.O. Boxes or military addresses?
No. We cannot ship to P.O. Boxes, APO/FPO, or restricted regions.
How can I contact customer support?
Email: support@solvanajewels.com
Phone / WhatsApp: +44 7441 921701
Do you ship worldwide?
Yes, we ship worldwide with no geographical restrictions, except for regions where shipping is not permitted.
How long does order processing take?
In-stock items are processed within 1–2 business days.
Personalised or made-to-order pieces may take 7–14 business days.
How long does delivery take?
Delivery generally takes 3–5 business days after dispatch.
During customs delays or peak periods, delivery may extend to 7–14 days.
Is shipping free?
Yes, Solvana Jewels provides free worldwide shipping on all orders.
Will I receive a tracking number?
Yes. You will receive a confirmation email containing your tracking number, courier name, and a direct tracking link once your order ships.
Do you ship within the UK?
Yes. Domestic UK delivery takes 7–14 working days after dispatch, depending on courier operations.
Do you ship internationally?
Yes. International deliveries typically take 5–15 business days depending on destination and customs conditions.
Are customs duties included?
Most duties and taxes are included.
In some regions, small local fees may apply and are the customer’s responsibility.
What should I do if my order is delayed?
Check your tracking link, verify your address details, and contact us at
support@solvanajewels.com if your parcel appears delayed.
What if my parcel is lost or damaged?
All shipments are insured until delivery.
If confirmed lost or damaged, we will provide a replacement or full refund.
How is my jewelry packaged?
Pieces arrive in protective Solvana packaging, within a discreet outer parcel.
Eco-friendly materials are used whenever possible.
Can I change my shipping address after ordering?
Address changes are only possible before dispatch.
How can I contact customer support?
Email: support@solvanajewels.com
Phone / WhatsApp: +44 7441 921701
Are Solvana products made from genuine 925 sterling silver?
Yes. Every piece is crafted from high-quality 925 sterling silver, and each product page clearly specifies materials used.
Are the jewellery pieces water-resistant? Will they tarnish?
Sterling silver is durable but may naturally tarnish when exposed to chemicals, moisture, perfume, or sweat. Keeping your jewellery dry and clean will prolong its shine.
Are the products hypoallergenic?
Yes. Solvana jewellery is free from nickel and designed to be suitable for sensitive skin.
How do I choose the correct size?
Each product page includes a sizing guide. If you need help, our support team can assist with personalised sizing guidance.